Having spent many years in corporations, we know “the machine”. We have seen customers defined in profiles, types and focus groups. After sending out millions of long surveys and questionnaires with very little return rates, we have recognized that an authentic dialogue with each and every customer is needed.
Observe the latest e-commerce and social media developments and see how customer service has been perfected by these companies, without even having personally met the customer. They have mastered the process of delivery, making feedback transparent, fast and simple with the indicators visible to everybody.
Online Indicator was created to bring the physical and virtual worlds together. Our objective is to help you reengineer your sales and customer processes into truly customer friendly ones and to generate indicators and statistics through a system that will not send your clients running away from your brand. To obtain this technology we have partnered up with Reputation Aegis, a highly advanced customer intelligence platform that allows us to manage all your online reviews under one portal.