- Are you effective in the way you deliver your products and services?
- Do your customer handling processes result in a memorable customer experience?
- Are all your daily activities and communications interlinked online?
- Do your customers think that your brand is the best?
- Do you know what customers say about you every day?
- Do you ask them for feedback after every transaction?
Online Review Management
In today’s world of super information, perception is everything! If you do not know how customers and the market is perceiving your brand, you are navigating in the dark witho...
moreCustomer Service Consulting
We believe that Customer Service is not exclusive to just that department. It’s a mindset and responsibility that applies to the entire organization. True success comes fr...
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2789
happy team members
1100
pleased clients
700
review sites monitored
1879213
5-star reviews
About Us
Having spent many years in corporations, we know “the machine”. We have seen customers defined in profile types and quality and focus groups. After sending out millions of long surveys and questionnaires with very little return rates, we have recognized that an authentic dialogue with each and every customer is needed.
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Pedro is a Business Development leader with 25 years experience in the automotive industry with a strong background in International Sales, Marketing & Customer Service Management. He has lived and worked across the globe and has implemented process improvement projects in over 50 countries. He has successfully managed international sales teams and lead Sales Regions with 400+ automotive dealers. Pedro believes that regardless of size, organizations can achieve operational excellence by empowering their teams. He is passionate about finding new ways to surprise customers and looking for business partners that want to join him is his drive for success.
Vision & Mission
Vision
We strive for a hyper connected world full of customer-driven brands, companies & organizations that deliver 100% service quality. Operational excellence and 5-Star online review ratings have become a given!
Now brands and companies are competing to amaze consumers again and again. Online Indicator has become a leading partner for many brands in their quest for customer service excellence.
Mission
Our goal is to turn your customers into raving fans! Are you the brand that truly believes in growing business profitably by being passionate about exceeding customer expectations? Then we are your strategic partner. We will support you with our innovative systems, professional know-how, coaching methods and the dedication you need to excel.
Some of our clients
Online Indicator Corp.
South Florida, USA
www.online-indicator.com