Blog List

 November 20, 2017   onlineindicator  

911 responds fast, but be critical when choosing the hospital Some weeks ago, my wife, Angelica had an accident shattering her elbow. It happened at a friend’s birthday party, where she, in her lively and engaging manner, was directing all guests to form for a group picture. I was all the way in the back […]

 September 21, 2017   onlineindicator  

When one hears these words, to most of us comes to mind the image of a man with a mustache, dressed in a poncho and a hat, slowly moving with a donkey through the coffee plantations of a mountain range. The experience I will tell you about is exemplary for many other I have lived […]

 August 10, 2017   onlineindicator  

Since I began my journey of inquiry into the world of customer service, I am increasingly aware of how different service providers manage to exceed the expectations of us consumers. And I emphasize, “surpassing”, because that is what it takes to get to total amazement and create a relationship of trust. If one as a […]